Refunds & Returns Policy

Refunds & Returns Policy

Last updated: 18/09/2025

This Refunds & Returns Policy outlines the rights and obligations related to the return or cancellation of goods purchased through seatsandbeyond.co.uk, operated by SAB (East Anglia) Ltd. Please read this page carefully before making a purchase. By placing an order, you agree to the following terms.

 

1. Order Cancellations

  • Stocked Items:
    Orders for stocked items may be cancelled prior to dispatch. Please contact us as soon as possible if you wish to cancel. If your order has already been shipped, it will be treated as a return (see Section 3).

  • Made-to-Order or Bespoke Items:
    Orders for custom or made-to-order products cannot be cancelled or amended once we have begun processing. Any deposit paid for these items is non-refundable.

2. Returns

  • Stocked Items (Non-Bespoke):
    You may return stocked items provided they are:

    • Unused and unassembled

    • Returned in original packaging

    • In a resalable condition

    • Returned within 14 days of receipt

    • Accompanied by proof of purchase

    Non-Stocked / Made-to-Order Products:
    These items are non-returnable unless faulty or damaged upon delivery and reported in accordance with our policy (see Section 4).

3. Faulty, Damaged or Incorrect Goods

  • You must inspect your goods upon delivery and report any damages, faults or order discrepancies within the following timeframes:

    • Order volume errors: within 24 hours of delivery

    • Damaged/faulty goods: within 3 working days of delivery

  • To report an issue, please email sales@seatsandbeyond.co.uk with:

    • Your order number

    • Photographic evidence (if applicable)

    • A brief description of the issue

  • If the claim is valid, we will, at our discretion:

    • Arrange a replacement

    • Offer a refund

    • Or offer a partial refund depending on the circumstances

4. Returns Procedure

  1. Contact our Customer Support team at sales@seatsandbeyond.co.uk to request a return.

  2. If eligible, you will receive a return authorisation and instructions.

  3. Items must be securely repackaged to avoid damage in transit.

  4. Return costs are borne by the customer unless goods are faulty or incorrectly supplied by us.

Returns must be sent to:
SAB (East Anglia) Ltd

Unit 2, Akenham Hall Business Centre, Henley
Road, Akenham, Ipswich, Suffolk, IP6 0HL

5. Refunds

  • Refunds are processed within 7–14 working days after goods are inspected and approved upon return.

  • Refunds are issued to the original payment method.

  • Restocking and handling fees will be deducted from your refund (if applicable).

6. Exclusions

We do not accept returns or issue refunds in the following cases:

  • Items not returned in original condition
  • Products used for rental/hire purposes, unless agreed in writing

7. Contact Us

If you have any questions regarding returns, refunds, or warranties, please contact us at:
sales@seatsandbeyond.co.uk
Monday to Friday, 9:00 AM – 5:00 PM