Refunds & Returns Policy

Last updated: 03/07/2025

This Refunds & Returns Policy outlines the rights and obligations related to the return or cancellation of goods purchased through seatsandbeyond.co.uk, operated by SAB (East Anglia) Ltd. Please read this page carefully before making a purchase. By placing an order, you agree to the following terms.

1. Business-to-Business (B2B) Sales Notice

Seats and Beyond is a business-to-business supplier. Therefore, your rights differ from consumer (B2C) sales under UK law. The standard 14-day “cooling-off” period for consumers under the Consumer Contracts Regulations does not apply to B2B transactions. However, we are committed to fairness and transparency, and this policy outlines the steps we take to support our business customers.

2. Order Cancellations

  • Stocked Items:
    Orders for stocked items may be cancelled prior to dispatch. Please contact us as soon as possible if you wish to cancel. If your order has already been shipped, it will be treated as a return (see Section 3).

  • Made-to-Order or Bespoke Items:
    Orders for custom or made-to-order products cannot be cancelled or amended once we have begun processing. Any deposit paid for these items is non-refundable.

3. Returns

  • Stocked Items (Non-Bespoke):
    You may return stocked items provided they are:

    • Unused and unassembled

    • Returned in original packaging

    • In a resalable condition

    • Returned within 24 hours of receipt

    • Accompanied by proof of purchase

    All returns are subject to a restocking and handling fee, with a minimum charge of 35% of the item value. Return shipping costs are the responsibility of the buyer.

  • Non-Stocked / Made-to-Order Products:
    These items are non-returnable unless faulty or damaged upon delivery and reported in accordance with our policy (see Section 4).

4. Faulty, Damaged or Incorrect Goods

  • You must inspect your goods upon delivery and report any damages, faults or order discrepancies within the following timeframes:

    • Order volume errors: within 24 hours of delivery

    • Damaged/faulty goods: within 3 working days of delivery

  • To report an issue, please email info@seatsandbeyond.co.uk with:

    • Your order number

    • Photographic evidence (if applicable)

    • A brief description of the issue

  • Claims made outside these timeframes may not be accepted. We do not accept returns for damage discovered after the delivery has been signed for, unless proof can be shown that damage occurred prior to delivery.

  • If the claim is valid, we will, at our discretion:

    • Arrange a replacement

    • Offer a refund

    • Or offer a partial refund depending on the circumstances

5. Returns Procedure

  1. Contact our Customer Support team at info@seatsandbeyond.co.uk to request a return.

  2. If eligible, you will receive a return authorisation and instructions.

  3. Items must be securely repackaged to avoid damage in transit.

  4. Return costs are borne by the customer unless goods are faulty or incorrectly supplied by us.

Returns must be sent to:
SAB (East Anglia) Ltd
Unit 2, Akenham Hall Business Centre, Henley
Road, Akenham, Ipswich, Suffolk, IP6 0HL

6. Refunds

  • Refunds are processed within 7–14 working days after goods are inspected and approved upon return.

  • Refunds are issued to the original payment method.

  • Restocking and handling fees will be deducted from your refund (if applicable).

7. Exclusions

We do not accept returns or issue refunds in the following cases:

  • Goods damaged after delivery has been accepted and signed for

  • Items not returned in original condition

  • Bespoke, customised, or made-to-order goods

  • Used or assembled furniture

  • Products used for rental/hire purposes, unless agreed in writing

8. Contact Us

If you have any questions regarding returns, refunds, or warranties, please contact us at:
info@seatsandbeyond.co.uk
Monday to Friday, 9:00 AM – 5:00 PM